The work order (WO) is the pivot document of any maintenance organization. In MAINTEX, it takes several complementary forms: the work order request (WOR), the work order (WO), the round, and the activity (with or without WO). Mastering this complete cycle — from incident reporting to documented closure — is what transforms reactive maintenance into managed maintenance.

This operational course takes you through the entire flow: creating a clean and usable WOR, transforming it into a WO, organizing the intervention via tabs (General, Additional, Comment, Procedure), grouping several interventions into a round to optimize technician travel, recording an activity with or without prior WO, and closing properly with the structured report (cause, remedy, time spent, downtime). Each field is explained in its business context: why it exists, what breaks if forgotten, how to exploit it downstream in reports.

By the end of the course, you will be able to create and manage WOs independently on MAINTEX, choose between individual WO and round depending on context, and ensure traceability that can be exploited for reliability analyses (MTBF/MTTR), costs by center, and Pareto equipment analyses. Essential for any technician, workshop supervisor or maintenance manager who wants to fully exploit their CMMS.